Terms and Conditions

These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to abide by these terms. Please read them carefully.

1. General Information

1.1. The Green Q specialises in selling high-quality Traditional Chinese Medicine products online.
1.2. These terms apply to all visitors, customers, and users of our website.
1.3. We reserve the right to update, modify, or change these terms at any time without prior notice. Continued use of the website constitutes acceptance of these changes.

2. Eligibility

2.1. You must be at least 18 years old to purchase products from our website.
2.2. By placing an order, you confirm that you are legally permitted to buy herbal products in your jurisdiction.

3. Products and Disclaimer

3.1. Our products are intended for general wellness and are not a substitute for professional medical advice, diagnosis, or treatment.
3.2. We do not guarantee specific health outcomes. Results may vary depending on the individual.
3.3. If you have allergies, pre-existing health conditions, or are taking medications, consult a healthcare professional before using our products.

4. Ordering and Payment

4.1. All prices listed on our website are in GBP and are subject to change without notice.
4.2. Payment must be made in full before we process and ship your order.
4.3. We accept payments through credit card.
4.4. Orders are subject to availability. If an item is out of stock, we will notify you and offer an alternative or a refund.

5. Shipping and Delivery

5.1. We process and ship orders within 3 business days. Delivery times may vary based on location and carrier services.
5.2. Shipping fees are calculated at checkout. International shipping may be subject to additional taxes and customs duties.
5.3. We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.

6. Returns and Refunds

6.1. Due to the nature of our products, we do not accept returns on opened items.
6.2. If you receive a damaged or incorrect product, contact us within 7 days of delivery for a replacement or refund.
6.3. Refunds will be processed to the original payment method within 3 business days.

7. Intellectual Property

7.1. All content on our website, including text, images, logos, and product descriptions, is the property of The Green Q and may not be copied or used without permission.

8. Limitation of Liability

8.1. We are not responsible for any adverse reactions, misuse, or side effects resulting from the use of our products.
8.2. To the fullest extent permitted by law, we disclaim all liability for any direct, indirect, or incidental damages arising from your use of our website or products.

9. Other

If you have any questions about these Terms and Conditions, please contact us at thegreenq.uk@gmail.com.